Welcome to Lovrila.com (“Lovrila,” “we,” or “our”). We are committed to providing you with a secure and seamless checkout experience. This Payment Policy outlines the accepted payment methods, how we process transactions, and what to do if you need assistance.
1 | Accepted Payment Methods
We currently accept the following payment options:
- American Express
- Discover
- JCB
- Maestro
- MasterCard
- Visa
Payment options may vary or be updated over time. All currently available options will be shown during checkout.
2 | Payment Processing & Verification
Authorization: Your card or digital wallet will be authorized for the full order amount at the time of purchase.
Capture: Charges are captured only once your order is confirmed and ready to ship.
Verification: To prevent fraud, we may flag certain transactions for manual review or request additional verification (e.g., email or phone confirmation). We will contact you if further verification is required.
3 | Currency
All prices on Lovrila.com are listed and processed in Canadian Dollars (CAD).
If you are shopping from outside Canada, your payment provider may charge currency conversion or international transaction fees. These charges are your responsibility—please check with your card issuer for details.
4 | Payment Security
We take payment security seriously and use industry-standard technologies to protect your data:
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PCI DSS Compliance: All credit card payments are processed via PCI-compliant payment gateways such as Stripe, PayPal, or Apple Pay.
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TLS Encryption: Your payment information is encrypted in transit using Transport Layer Security (TLS).
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Tokenization: We never store your full card number; our processors tokenize your payment data for maximum security.
5 | Declined or Failed Payments
If your payment is declined:
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Double-check your card details and billing address.
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Confirm there are sufficient funds or available credit.
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Contact your bank or card issuer for assistance.
Still having trouble? Email info@lovrila.com with your order number and payment method used—we’re happy to help.
6 | Order Holds & Cancellations
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Order Hold: We may place an order on temporary hold for verification of billing/shipping details.
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Cancellations: Orders suspected of fraudulent or abusive activity may be cancelled. Any funds collected will be refunded to the original payment method.
7 | Contact Us
Billing & Payment Support
Email: info@lovrila.com
Mailing Address: 1435 39 St SW, Calgary, AB T3C 1V5, Canada
Thank you for shopping with Lovrila. We appreciate your trust and strive to provide a secure and reliable shopping experience every time.