Thank you for visiting Lovrila.com (“Lovrila,” “we,” “our,” or “us”). Protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws. By accessing or using our website, you agree to the terms of this Policy.
1 | Who We Are
Lovrila.com is a Canada-based online retailer specializing in high-quality wigs and hairpieces.
Business Address: 1435 39 St SW, Calgary, AB T3C 1V5, Canada
Contact Email: info@lovrila.com
2 | Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, email address, phone number, shipping/billing address, IP address | Fulfilling orders, customer support, fraud prevention |
| Purchase Information | Order history, items in cart or wishlist, tokenized payment method (no full card data stored) | Processing transactions, refunds, analytics |
| Device/Usage Data | Browser type, device ID, referral URL, pages visited | Website optimization, analytics, security |
| User-Generated Content | Reviews, comments, uploaded photos | Community engagement, site content display |
| Approximate Geolocation | Derived from IP address | Localized content, regional compliance |
3 | Comments
When visitors leave comments, we collect the information entered in the form, along with the commenter’s IP address and browser user-agent string for spam detection. An anonymized hash of your email address may be provided to Gravatar if you use the service, enabling avatar display upon comment approval.
4 | Media
If you upload images to the Website, avoid embedding EXIF GPS location data, as this information can be accessed and extracted by other users.
5 | Cookies & Similar Technologies
We use cookies, pixels, and similar technologies to personalize your experience and analyze site performance.
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Comment Cookies: Save your name and email for future comments (1 year).
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Login Cookies: Keep you signed in (2 days, or 2 weeks with “Remember Me”).
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Preference Cookies: Store screen display and language settings (1 year).
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Analytics/Advertising Cookies: Help us understand site usage and tailor ads (with consent where required).
You can manage cookie settings through your browser or by using our site’s “Cookie Settings” tool.
6 | Embedded Content
Some articles may contain embedded content (e.g., YouTube videos or Instagram posts). This content behaves as though you have visited the third-party site directly. These sites may collect data, use cookies, and track your interaction according to their own privacy policies.
7 | How We Use Your Information
We may use your personal information to:
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Process and deliver orders
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Provide customer support
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Improve our Website and offerings
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Detect and prevent fraud and security risks
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Send marketing messages (with your consent)
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Comply with legal obligations
8 | Sharing Your Information
We do not sell or rent your personal information. We share data only when necessary:
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Service Providers: Such as payment processors, shipping carriers, marketing platforms, and analytics tools, under confidentiality agreements.
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Legal Compliance: When required to comply with applicable Canadian law, court orders, or government requests.
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Business Transfers: In the event of a merger or asset sale, subject to privacy protections.
For password resets, your IP address is included in the reset email for added security.
9 | Data Retention
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Accounts & Orders: Retained while your account is active or as long as needed for legal, tax, or customer service purposes.
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Comments: Stored indefinitely to facilitate recognition and auto-approval of follow-up comments.
You may request deletion of your personal information, subject to lawful exceptions.
10 | Your Privacy Rights (Canada)
Under PIPEDA, you have the right to:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal data | Email: privacy@lovrila.com |
| Correction | Update or correct personal data | Log in or contact us |
| Withdraw Consent | Stop certain uses of your data (e.g., marketing) | Use unsubscribe links or email us |
| Delete | Request deletion of data, where not legally required to retain | Email us |
We may verify your identity before fulfilling data access or deletion requests.
11 | Data Transfers & Security
Your data may be stored and processed in Canada or other countries with adequate data protection safeguards. Regardless of location, we implement strong technical and organizational measures including:
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TLS/SSL encryption
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Firewalls and access controls
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Tokenized payment processing
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Internal privacy training and audits
We follow PIPEDA and applicable provincial privacy laws (e.g., Alberta’s PIPA, Québec’s Law 25).
12 | Children’s Privacy
Lovrila.com is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided data, please contact us immediately for removal.
13 | Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal obligations or business practices. Changes will be posted with an updated “Effective Date.” Your continued use of the Website means you accept the revised Policy.
14 | Contact Us
Lovrila Privacy Team
📧 Email: info@lovrila.com
🏢 Address: 1435 39 St SW, Calgary, AB T3C 1V5, Canada
We value your trust and are committed to protecting your personal information under Canadian privacy law.